No longer able to add new images of videos to background library

[antelope]

For the past 2 years I was able to add new images and videos and choose them for my background.  While I can still choose images or videos and they display correctly, I can NO LONGER add new images or videos to the library.   

I deleted half of them and tried to re add them but that did not work either. 

I restarted my computer and the problem persists.  

I know that a Windows update was done recently though.  

[YaBoiB]

Hello,
My name is Brandon. Thanks for joining the Zoom Community! If you are not the admin of your account, the admin could be locking this setting on the account as per documentation. Changing your virtual background. 

 

Are you the admin or owner of the account in question?

[antelope]

I am the admin and I have been adding and changing backgrounds for the past 2 years. Its only recently that I lost the ability to add new background images.  I can still delete them, though.

[alpac1t]

I have this same exact problem. Did you ever get any more help or information?