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New user on my team having issues

laboehm
Newcomer
Newcomer

‎2023-08-18 01:36 PM

Hi there,

 

My team member and I need help asap.

 

I added a new user to my account so that she can run meetings for me when I am away.

 

When I purchased her licence, she received that email and followed the instructions that came with it. Note: She had/has a free, basic account before (I'm not sure if this is causing problems?)

 

Yesterday, we had 'practice' run. She and I both ended up in  different meetings. After trying a few things, resending her the meeting info etc we decided to log out and reset out devices.

 

At that point she as unable to log in.

 

I cannot find articles specific to these issues.

 

Can someone help, please?

 

Lisa

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