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NEED help accessing paid subcription recording.

Soccermom
Newcomer
Newcomer

I held a meeting last Friday that followed all of the steps to record and not that I am trying to access the recording It says not found. What am I doing wrong? I put in my meeting infoand it says no recordings found. I have gone to my account, recording and it not here, I cannot remember if I did a cloud recording or a computer recording.

 

1. How can I check which one I did? 

2. How to access the recording? 

1 ACCEPTED SOLUTION

MGSR
Moderator
Moderator

Welcome to the Zoom Community @Soccermom! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

 

By default, local recordings will be placed in following directory:

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom
  • Linux: home/[Username]/Documents/Zoom

You can may check out this article for more information.

Thank you, and have a fantastic day!

View solution in original post

5 REPLIES 5

Karlaruth
Newcomer
Newcomer

Did you record to the cloud here at Zoom, or did you record onto your computer?

Soccermom
Newcomer
Newcomer

My computer I believe. Where can I go to view it? Im so sorry I am tech challenged. 

MGSR
Moderator
Moderator

Welcome to the Zoom Community @Soccermom! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

 

By default, local recordings will be placed in following directory:

  • Windows: C:\Users\[Username]\Documents\Zoom
  • Mac: /Users/[Username]/Documents/Zoom
  • Linux: home/[Username]/Documents/Zoom

You can may check out this article for more information.

Thank you, and have a fantastic day!

Soccermom
Newcomer
Newcomer

I am a dingbat where or how do I locate this C:\Users\[Username]\Documents\Zoom  in my computer? 

 

I'm sorry for the late response. First, replace the "[Username]" with the name of your computer.  

  • Open File Explorer:

    • You can open File Explorer by pressing "Win + E" on your keyboard or by clicking on the File Explorer icon in the taskbar or Start menu.
  • Navigate to the Documents Folder:

    • In File Explorer, navigate to the "Documents" folder. Typically, the path will be C:\Users\[Username]\Documents\Zoom.
  • Use the Search Box:

    • Once you are in the "Documents" folder, you will see a search box near the top right corner of the File Explorer window.