cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Missing survey responses

Madeleine2
Newcomer
Newcomer

‎2023-12-12 11:00 PM

I launched a survey in the browser following my meeting. I know it appeared as I saw it launch and I checked with others who also saw the survey and completed the survey. However, now when I check the survey responses it says 0. Does anyone know how to get my response report?

Topics:
2 REPLIES 2

whowery
Newcomer
Newcomer

‎2025-01-17 07:27 AM

I just had the same thing happen.  I had 8 respondents to my questions, but when I go to my Zoom account, it's as if the poll never happened.  When I go to my recorded meeting, the poll shows, but it says it was never launched.

0 Likes

whowery
Newcomer
Newcomer
In response to whowery

‎2025-01-17 08:54 AM

RESOLVED:  I went to Meetings > Previous and selected the meeting.  There was an option at the top of the screen for Polls/Quizzes which I selected.  Although it said "Not Launched" under the Status column, there is a button with ellipsis (...) at the far right and when I clicked that button, one of the options was to "Send to Surveys."  Once I did that, my poll questions with responses showed up in the Surveys section.

I don't know why it shows the poll as "Not Launched" because it clearly was.  And I don't know why I had to manually move the Poll to the Surveys, but I am now able to access my poll results which I thought were lost to the ether...so I'm happy.

0 Likes