Microphone not working

[Froglet]

Weird one...

Have a user whose microphone doesn't work in Zoom when in a meeting. Doing the microphone test picks up the mic input, so I know Zoom can access the mic, but when you go to join the meetint with computer audio it says the mic and speakers could not be found

I have of course rebooted, reinstalled Zoom, updated mic drivers, checked microphone privacy settings etc 

At a bit of a loss! Any ideas?

Thanks

[ShawnJL]

Hello and thank you for joining the community!

Do you know if there is any other software that could be potentially using the Microphone?  Possibly another Video conferencing application?

[Froglet]

Hi Shawn

I rebooted the laptop and only opened Zoom to join the meeting, so there were no other apps open at the time

Thanks

[ShawnJL]

Are you testing with the built in mic/speakers or using an external device?

[Froglet]

Built in. I've asked the user to try plugging in some headphones and see if it works, just waiting to hear back at the moment. 

[Froglet]

Sorry to be clear I meant earphones with built in mic 🙂