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Microphone and Speaker not detected

Wilbert
Newcomer
Newcomer

‎2021-10-28 11:11 PM

Does anyone has the same problem with me ? 
I have just updated my laptop to Windows 11 and since then, every time i open my zoom meeting, it always says mic and speaker are not detected,  however, in other meeting platform, my mic and speaker is working fine 

I have also tried to uninstall and reinstall my device driver and have also updated my windows update 
Does anyone has any solution to this ? 
Thanks in advance !

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8 REPLIES 8

ChrisO
Specialist
Specialist

‎2021-10-29 08:07 AM

You may have to grant Zoom permission within Windows to use the devices.  Here is an article describing how to do this https://allthings.how/how-to-enable-or-disable-microphone-in-windows-11/.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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majosearosemena
Explorer
Explorer

‎2021-11-12 12:47 AM

Did you find any solution? I am having the same problem

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Sukanta15
Newcomer
Newcomer
In response to majosearosemena

‎2022-04-20 01:35 AM

Go to setting/select microphone / scroll down "allow apps to access your microphone" click the button on, if it is already on just off it and switch on again. 

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Sukanta15
Newcomer
Newcomer
In response to Sukanta15

‎2022-04-20 01:59 AM - edited ‎2022-04-20 02:00 AM

I have to do switch off and on again every time before zoom meeting. Is there ant other option or solutions , please let me know

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joanncampbell
Newcomer
Newcomer

‎2021-11-15 07:23 AM

same problem, no speaker tried all of the above

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MartD
Newcomer
Newcomer

‎2021-11-17 03:49 AM

Same here with Zoom after the windows 11 update, all other platforms are ok. Tried all the above and no fix. 

 

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ChrisO
Specialist
Specialist

‎2021-11-17 04:46 AM

Here is a fairly in-depth guide on various ways to try and solve the issue. While the guide is for the microphone many of the steps can be applied to speakers as well. https://www.howto-connect.com/fix-windows-11-microphone-not-working-14-ways/   Hope this helps some of you..


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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Robert63
Explorer
Explorer

‎2021-11-30 12:50 AM

Hi.  I had the problem resolved by Zoom's Engineering support.  It was the Laptops specific audio driver that was not working.  Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work correctly.

 

My Laptop is an ASUS (for other manufacturers us their specific driver download site) On the ASUS driver site - https://www.asus.com/us/support/Download-Center/ be very precise about the model number.  In my case it needed to be - Zenbook 13 OLED (UX325, 11th Gen Intel).  There are many UX325 models listed.

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