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Audio issues

chichi
Newcomer
Newcomer

‎2022-04-19 10:56 PM - edited ‎2022-04-19 10:59 PM

I used my AirPods once in a Zoom meeting and the other audio and microphone settings are unavailable.

I was able to use my computer speaker and microphone before connecting my AirPods.

But now zoom client can't recognize my computer device even when i stop bluetooth with airpods.

When I do the audio and microphone test, the output level goes up with my computer speaker but I can't hear any sound or the sound is output for 1 second and then cuts off. The microphone doesn't pick up any sound at all.

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1 REPLY 1

ommatinn
Zoom Employee
Zoom Employee

‎2022-04-20 01:06 AM

Hey @chichi 

 

Please update your Zoom client version and let me know what client you are using.

 

If you are using a windows machine, Please check your audio driver and update if any updates are available.

https://support.microsoft.com/en-us/windows/update-drivers-in-windows-ec62f46c-ff14-c91d-eead-d7126d...

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