About Robert63

Robert63 · 2021-11-11 08:30 AM

New Asus ZenBook running Windows 11. Speakers and Microphone work perfectly with Microsoft Teams and all other applications EXCEPT ZOOM. I've followed all troubleshooting guidance and paid for an IT expert to investigate. The problem still remains. T...

Robert63 · 2022-03-10 10:20 AM

It was just the audio driver - I required Zenbook 13 OLED (UX325, 11th Gen Intel). There were multiple UX325 models listed. My model has harman/kardon sound and some other UX325 models seemed to have other sound suppliers

Robert63 · 2022-03-10 02:02 AM

This may sound odd, but what I found is that the driver that was installed on my laptop, was not the precisely correct one for the exact model I had. It worked same as yours for everything except Zoom even after hitting driver update. I had to scroll...

Robert63 · 2022-03-10 01:58 AM

I'm afraid not easy. Go to the driver download and search - https://www.asus.com/us/support/Download-Center/ . If you can not see your precise model number, all I can suggest is you ask Asus directly.

Robert63 · 2021-11-30 12:50 AM

Hi. I had the problem resolved by Zoom's Engineering support. It was the Laptops specific audio driver that was not working. Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work corr...

Robert63 · 2021-11-30 12:46 AM

Hi. I had the problem resolved by Zoom's Engineering support. It was the Laptops specific audio driver that was not working. Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work corr...

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Failed to detect your microphone and speaker. Please make sure your devices are properly connected

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Failed to detect your microphone and speaker. Please make sure your devices are properly connected

Re: Failed to detect your microphone and speaker. Please make sure your devices are properly connect

Re: Failed to detect your microphone and speaker. Please make sure your devices are properly connect

Re: Failed to detect your microphone and speaker. Please make sure your devices are properly connect

Re: Microphone and Speaker not detected

Re: Failed to detect your microphone and speaker. Please make sure your devices are properly connect