Meeting attendees requested to register and login

[PauloF1]

Starting Tuesday last week, some meeting attendees, after they click on the meeting URL, they are notified that they need to register with Zoom and login.

This never happened before and, as far as I understand, should never happen.

I opened a case request with Zoom Support, but I'm not having any response from the support team.

Has anyone encountered this problem? Why is this happening?

[qbteach]

I have had the same issue for the last few months. Is this a setting I turned off or on somewhere? I can't find anything related.

[PauloF1]

I post here the response I had from Zoom support. If you provide me with your email address, I can forward you a more detailed response with screenshots.

Hi there,

I appreciate you for being patient and understanding. This is Yenoh from Zoom Technical Support.

I will be assisting you in behalf of Jesica. Rest assure that I will be doing my best to help you on this.

I appreciate you for sending the information regarding the only affected user ***********.

Upon checking, it seems that the user has the "Require authentication to join
: Sign in to Zoom" Checked as a security on their Personal Meeting ID.

Kindly instruct the user to follow the instructions below to remove this.

1. Sign in to the Zoom web portal.
2. On the navigation, click Meetings.
3. Go to Personal Room tab.
4. Click Edit at the bottom of the page.
5. Uncheck the Require authentication to join: Sign in to Zoom.
6. Lastly, click Save

You may refer to this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063837

Let me know if this works for you.

Regards,

Yenoh