cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Meeting Host

dulcegalaviz
Newcomer
Newcomer

I am having trouble joining meetings as a host although I have already been assigned as an alternative host. How do we fix this issue?

1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

A couple of preliminary questions:

 

1.) Are you 100% signed into the Zoom account that is designated as an alternative host when attempting to join?

2.) Does the meeting ID you're attempting to join 100% have you listed as an alternative host?

3.) Are you sure that there aren't any restrictions on the meeting (only users from specific domains can join, etc) that would prevent your account from joining a meeting?

4.) What exact error message are you receiving when you are unable to join as host (if any)?

5.) Do you get the option to 'claim host' (from the participants sub-menu) when in the meeting?

 

These answers will inform next steps.