Managing Business Account

[rachelsteinmetz]

Hello there!
I had a conversation with someone on support last month and they told me if I had a basic account, I could administer my companies main Zoom and access recordings, etc.

When I set this up originally and logged in to my new Basic Account it would show underneath my main information the Account that I managed / administered and let me access it. 

It's no longer showing up and I've been asked to share recordings. I had no trouble doing this before now. Has this disappeared for anyone else? How do we access the accounts we admin now?

[jdott16]

Hello,

To manage administrative tasks for your account you will need to be granted the admin role on the account. Basic users do not have admin access. You will need to reach out to your Zoom account owner or another admin on the account to be granted the Admin role so that you can function as an admin on the account.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake