Solved
Hi, @mtrzoom1
When end to end encryption is enabled, functions that require communication data to be encoded by the server, such as cloud recording, will not be available.
Therefore, we have never experienced such a case in our account, as we enable ETEE only when necessary.
Since the server acts like an interpreter for the interconnection with Teams, I suspect that ETEE, which does not allow the server to decode the communication data of the meeting, will not allow the connection.
End-to-end (E2EE) encryption for meetings – Zoom Support
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