cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

MISSING RECORDS

Go to solution
CRISCONNEX
Newcomer
Newcomer

‎2024-04-28 01:44 PM

I had recently a downgrade in may account. Is it possible to review my last records ?

Topics:
0 Likes
1 ACCEPTED SOLUTION

Go to solution
Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-29 01:19 PM

Hi @CRISCONNEX 👋 If you downgraded your account to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted. For more information, please check out the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923 

 

Let us know if you have any additional questions!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

0 Likes
2 REPLIES 2

Go to solution
Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-29 01:19 PM

Hi @CRISCONNEX 👋 If you downgraded your account to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted. For more information, please check out the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923 

 

Let us know if you have any additional questions!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

Go to solution
MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-05-31 01:21 PM

Hi @CRISCONNEX 

I have marked @Bri's answer as a solution.
Should you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?