Lost recording after downloading?
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2023-06-09 03:51 PM
Hi,
We have a corporate account.
I was going to trim my recording on a shared computer (Windows)
I found the recording in my cloud listing. I saw the chat and knew I had the right one.
I tried to download the file to trim but got called away by a patron. I closed the computer without ever seeing the file.
Now I am on my computer and could not find the files in the list by date and time.
I have no trash icon. Where did my file go?
Any suggestions would be appreciated.
Jennifer
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2023-06-09 03:58 PM
Welcome to the Zoom Community, @JBoettcher.
Timming of the Cloud Recording does not involve downloading the file to your computer. Look for the recording in your Cloud Recordings and re-start the trimming process. See this Zoom Support article for some additional information:
https://support.zoom.us/hc/en-us/articles/115003001383-Trimming-cloud-recordings
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2023-06-19 06:33 PM
I was a cohost. I cannot find my recording any where. Could it be in the hosts account?
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2023-06-19 06:50 PM
Welcome to the Zoom Community, @katevanc.
Cloud recordings are always found in the account of the meeting's owner, regardless of who started the meeting, who was host/co-host, or who started the recording.
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2023-06-19 10:57 PM
How to troubleshoot a failure to convert a local recording
Sign in to the Zoom desktop client.
Click the Meetings tab.
Click the Recorded tab.
Select the meeting topic with the local recording.
Click Convert.
Regards,
Diana
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