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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

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watsodeb
Newcomer
Newcomer

I have used zoom a lo and I always have problems, this time I have no words other than humiliating telling a student I can’t tutor because I am locked out. Can someone please help me fix this account, I have a picture of a lock and I tried Everything. PLEASE HELP 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

The Zoom Community folks can’t access your account, and is likely not during you can directly fix on your own. Your best bet is to send a Support Ticket to Zoom Staff. You might include a screen shot of the screen you’re getting — I’m not familiar with the specific lock out, and it’ll help the Zoom Help Desk understand which error to fix. 

Support Ticket: https://support.zoom.us/hc/en-us/requests/new 


Ray -- check out the GoodClix website.