Local Recording Conversion Error - Stop in the Conversion

[Armedis]

I wanna convert my Meeting video but when I do it it failed : the video recording always stop at 26 %. There is no error message. So there is a problem I can't solve. Please help. I tried to click on "double_click_to_convert_01", "double_click_to_convert_02" and "double_click_to_convert_03" as usual, but it doesn't work at all, it always stop at 26 %. I can tell you one more thing : with others meetings there is no problem at all with the recording. Thanks for helping me, please. It's very important for me.

[CarlaA]

Hi @Armedis, I am sorry I missed your post! Are you still having issues with the recordings? If so, please let me know.

Carla,
Zoom Community Team

[JenniferN]

CarlaA: I am having the same issue. When converting the local recording nothing happens. I saw it happening, but now there is only the "double_click_to_convert_01.zoom showing 1.37 GB, but nothing happens and there is no converted video. Help!

[CarlaA]

Hi @JenniferN. 

Thank you for posting to the Zoom Community! Please follow the steps outlined in this article whoich lists common local recording conversion issues and troubleshooting suggestions: Troubleshooting local recording issues

Let me know if that helps!