Zoom deleted my cloud recording before conversion.

[ecase2]

Has anyone ever encountered this problem?

I recorded a meeting to the cloud, just as I do regularly. My meeting history confirmed that specific meeting was indeed recorded to the cloud. It was taking an extra long time to convert and become available, so I contacted zoom tech support. I am working on a 13" MacBook Pro, using Zoom Workplace Version: 6.3.11 (50104).

When tech support responded to my query, they said: "We have looked into the meeting logs of the provided meeting ID, upon investigation, we noticed that the recording is already permanently deleted."

WHAT.

I did not take this action, and the file was never made available to me. It's not in my trash folder, so there is no recovering it.

I am extremely frustrated.