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Link to roll back to macOS version 5.12.9 (13190)

Prnx
Newcomer
Newcomer

I’ve recently updated to 5.13 on macOS Monterey 12.6.2. Video feed for all my cameras (onboard Mac native webcam and external Logitech 922 webcam) cannot operate anymore: the image freezes. I was running macOS 12.6.1, so I updated, restarted: same issue.

 

Now the only option left is for me to roll back to the previous (working) version 5.12.9 (13190). A link would be much appreciated. Many thanks.

 

UPDATE:

 

1) Manage to find 5.12.9 on uptodown: https://zoom.en.uptodown.com/mac/versions

 

2) I can confirm that rolling back to 5.12.9 solves the issue: both the native webcam and the external webcam now behave as expected. So might be a conflict between macOS Monterey 12.6.2 (and 12.6.1 since I experienced the issues with this version, before updating in the hope of fixing the issue: the update to 12.6.2 did not solve the issue).

6 REPLIES 6

JorgeCepeda
Newcomer
Newcomer

Please share the official zoom server link to download version 5.12.9 (13190)

JorgeCepeda
Newcomer
Newcomer

Dear Prnx, I solved the problem by downloading version 5.12.9 downloaded from uptodown server: https://zoom.en.uptodown.com/mac/versions; Everything worked properly again.

sp_edgar
Newcomer
Newcomer

My organization is affected as well. Seems to only be occurring on MacBook Air i3 devices on macOS Monterey 12.6.2 with Zoom version 5.13.3

@sp_edgar I can confirm the issue for me is occuring on a MacBook Air i5. I have not heard anything official from Zoom, and I do not know if newer versions fix the issue.

encara
Explorer
Explorer

@JorgeCepeda 

I've shared the official download links for Windows and macOS (5.12.9) here: https://community.zoom.com/t5/Meetings/12-28-2022-Zoom-Update-Video-Freeze-With-Flashing-Multi-Color...

Prnx
Newcomer
Newcomer

The upcoming January 16, 2023 release for macOS (version TBD) seems substantial. One of the issue that it is supposed to fix reads as follow: “Resolved an issue for a subset of users regarding video crashes due to high CPU usage”

 

https://support.zoom.us/hc/en-us/articles/201361963-Release-notes-for-macOS