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2021-09-10 07:38 AM
Today, I upgraded my account to pro.
I paid the fee, and I'm the only user.
In account profile page, account type is pro.
But whenever I start zoom and sign in the zoom program, its account is standard.
All I can do is to have a meeting just for 40 mins.
What's the problem?
2021-09-10 11:08 AM
Hi,
A few troubleshooting questions for you..
Are you signing-in to the exact same account/email in the Zoom client, as you used to purchase online?
In your web settings - what is listed under "User Summary" at https://zoom.us/account/user#/advanced
Are you able to Start a meeting from your web console at https://zoom.us/start/videomeeting ?
Rupert