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License Issue

TopTeen
Newcomer
Newcomer

‎2021-09-10 07:38 AM

Today, I upgraded my account to pro.

 

I paid the fee, and I'm the only user. 

 

In account profile page, account type is pro.

 

But whenever I start zoom and sign in the zoom program, its account is standard. 

 

All I can do is to have a meeting just for 40 mins. 

 

What's the problem?

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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-10 11:08 AM

Hi,

 

A few troubleshooting questions for you.. 

 

Are you signing-in to the exact same account/email in the Zoom client, as you used to purchase online?

 

In your web settings - what is listed under "User Summary" at https://zoom.us/account/user#/advanced

 

Are you able to Start a meeting from your web console at https://zoom.us/start/videomeeting ?

 

Rupert

 

 

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