Issue with specific users not being able to open zoom meeting

[swoogodev]

Some specific users are facing while trying to go to a meeting

Following instructions in this link found that `graphic card` is disabled. Seems like there is an issue in zoom's code when so, throwing an ugly error

When opening the console, this is the error that we've got:

```

pre load wasm success: https://source.zoom.us/2.10.1/lib/av/1502_audio.encode.wasm
zoom-meeting-2.10.1.min.js:2 pre load wasm success: https://source.zoom.us/2.10.1/lib/av/1502_video.simd.wasm
zoom-meeting-2.10.1.min.js:2 [Deprecation] The ScriptProcessorNode is deprecated. Use AudioWorkletNode instead. (

Enter Audio Worklet - Chrome Developers
t @ zoom-meeting-2.10.1.min.js:2
zoom-meeting-2.10.1.min.js:2 previewVal zm_previewVal 7
zoom-meeting-2.10.1.min.js:2 Laplace init codec worker failed. Fallback to no-worker mode.
(anonymous) @ zoom-meeting-2.10.1.min.js:2
zoom-meeting-2.10.1.min.js:2 codec worker init success
zoom-meeting-2.10.1.min.js:2 See the requirements for sending 720p video from the Web Meeting SDK. https://marketplace.zoom.us/docs/sdk/overview/720p
react-dom.min.js:125 TypeError: Cannot read properties of null (reading 'getExtension')
at Object.AdapterWhiteListCheckForEncoder (1502_js_media.min.js:1:41630)
at L (zoom-meeting-2.10.1.min.js:2:3384881)
at t.value (zoom-meeting-2.10.1.min.js:2:3117010)
at m.value (zoom-meeting-2.10.1.min.js:2:979519)
at oj (react-dom.min.js:127:150)
at Aj (react-dom.min.js:160:448)
at unstable_runWithPriority (react.min.js:25:260)
at Da (react-dom.min.js:60:280)
at ab (react-dom.min.js:154:190)
at Te (react-dom.min.js:146:355)
Me @ react-dom.min.js:125
react-dom.min.js:61 Uncaught TypeError: Cannot read properties of null (reading 'getExtension')
at Object.AdapterWhiteListCheckForEncoder (1502_js_media.min.js:1:41630)
at L (zoom-meeting-2.10.1.min.js:2:3384881)
at t.value (zoom-meeting-2.10.1.min.js:2:3117010)
at m.value (zoom-meeting-2.10.1.min.js:2:979519)
at oj (react-dom.min.js:127:150)
at Aj (react-dom.min.js:160:448)
at unstable_runWithPriority (react.min.js:25:260)
at Da (react-dom.min.js:60:280)
at ab (react-dom.min.js:154:190)
at Te (react-dom.min.js:146:355)
zoom-meeting-2.10.1.min.js:2 Support video encode hardware acceleration: false
10zoom-meeting-2.10.1.min.js:2 Uncaught TypeError: m.AK.connectSocket is not a function
at Gt (zoom-meeting-2.10.1.min.js:2:901269)
at Wt (zoom-meeting-2.10.1.min.js:2:943032)
at zoom-meeting-2.10.1.min.js:2:956451
at redux-thunk.min.js:1:611
at Ht (zoom-meeting-2.10.1.min.js:2:3267914)
at Object.handleOnMessage (zoom-meeting-2.10.1.min.js:2:3268916)

```

[swoogodev]

Hey! is there any news regarding this?

[swoogodev]

Any news regarding this subject? got no answer about it yet

[Ray_Harwood]

This is a question more appropriate for the Developers Forum at https://developers.zoom.us/

[Sudhanshu12]

any update regarding this?