Issue with Audio Cutting Out During Zoom Meetings

[AlexanderWilson]

Hi Zoom Community,

I’ve been facing an issue during Zoom meetings where my audio intermittently cuts out, making it difficult to communicate. It happens randomly, whether I’m speaking or listening, and doesn’t seem to be tied to my internet connection as my video remains stable.

I’ve tried troubleshooting by restarting Zoom, checking my microphone settings, and updating the app, but the problem continues.

Has anyone else experienced this issue, or does anyone have suggestions on how to fix it? I’d appreciate any help!

Thanks in advance!

[DustinT]

I’m having the same issue. It started about a week ago. I run 4 meetings a week that last roughly 2 hours each. The audio has been dropping randomly for anywhere from 10-15 minutes at a time then just randomly comes back on. Internet is strong. All computer audio settings are fine. Closing Zoom and restarting doesn’t fix it. I’m at a loss. 

[kbb8998]

Experiencing this issue as well, feel like I've tried every potential route to troubleshoot for anything in my system that may be disrupting the audio output, but nothing has worked. 

[MGSR]

Hello there,

Kindly ensure that your device’s audio drivers are up to date. Outdated or incompatible drivers can sometimes cause conflicts with apps that rely on specific audio hardware capabilities. Here's how you can check for driver updates 

For Windows:

1. Device Manager:

   • Right-click on the Start Menu and select Device Manager.
   • Expand the Sound, video and game controllers section.
   • Right-click your audio device and select Update driver.
   • Choose Search automatically for updated driver software.
   • If an update is available, Windows will install it. Restart your system after the update.

2. Manufacturer’s Website:

   • Sometimes, Windows might not find the latest driver. In that case, go to your computer or sound card manufacturer’s website (e.g., Realtek, Creative Labs, or your laptop's brand).
   • Search for the latest audio drivers for your device model and download them.

For Mac:

• Software Update:
  • Go to the Apple menu in the top-left corner and select System Preferences.
  • Click on Software Update.
  • If there’s an update available for audio drivers or system updates, install it and restart the system.

Let us know if you need further assistance.

[itskristen]

Can you provide a few more options for troubleshooting?

I have also been having this problem for a few weeks. Everything is up to date and it doesn't seem to be my internet even though sometimes I get a notification saying "your internet is unstable."

Even right now, I can overhear my coworker in another room who is on the same call and their audio is just fine and continues while mine cuts out. If we're using the same wifi and on the same call, it seems that something might be faulty on my end, but what else could it be?

[MGSR]

Welcome to the Zoom Community, @itskristen! You may check out this resource for troubleshooting audio issues. Please let us know if this helps. 

[Apollo80]

I've been had reports of the same issue across our estate it has impacted users who are kept in current versions of the OS and mandated to apply Zoom updates. It has occurred on DTen units and user devices alike both onsite and at home. Those experiencing the issue will get notices about poor connectivity even when connected by a hard line which goes out to the internet by a 10Gbps connection.

Can you elaborate on how the software determines their is a poor internet connection so we might try to identify why this is being perceived?