cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Is it possible to recover deleted cloud recordings?

dhrobbins
Explorer
Explorer

I recently did some housecleaning and deleted recordings by mistake.  Is there a way to recover these files?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @dhrobbins.

 

See details in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/216378863-Recovering-a-deleted-local-or-cloud-recording 

 

Currently, this article says:

How to recover a deleted cloud recording in the web portal

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. At the top right, you will see a Trash icon if there are any cloud recordings in the trash.
  4. Click the icon to see any deleted cloud recordings. 
  5. Click Recover on the right to retrieve the recording.
  6. Click Recover again to confirm.
    Your recording will be available again on the Recordings page.

Ray -- check out the GoodClix website or the Z-SPAN website.

View solution in original post

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @dhrobbins.

 

See details in this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/216378863-Recovering-a-deleted-local-or-cloud-recording 

 

Currently, this article says:

How to recover a deleted cloud recording in the web portal

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. At the top right, you will see a Trash icon if there are any cloud recordings in the trash.
  4. Click the icon to see any deleted cloud recordings. 
  5. Click Recover on the right to retrieve the recording.
  6. Click Recover again to confirm.
    Your recording will be available again on the Recordings page.

Ray -- check out the GoodClix website or the Z-SPAN website.

Thanks so much - that did the trick.