Interpreter on a Zoom Room system won't show all languages

[tiborfarkas]

Hi,

we tested the interpreter functionality on Zoom Room systems and found some differencies between teh operation of the Windows based, and the Android system;

customer set two translated languages: English (which is among the defaults), and Hungarian (added as custom).

The Android based system shows both languages available, while the Windows based shows the English only.

(also on the list of participants, the interpreter is marked with 'EN' when act as english translator, but when set as Hungarian, the "HU" mark only appears on the Android's lsit, bit not on Windows)

Did anyone had the same issue ever?

Should be the cause that one is custom language, while the other is a custom added?

Any ideas appreciated!

Thanks

[RobertS · Accepted solution]

ftware upgrade rquired for "added languages" to appear. Without the software upgrade, only the predefined languages will be available.

[tiborfarkas]

Dear Robert,

thanks for the advice.

Just a question about the upgrade (I am not familiar with the Zoom platform): it can only be done through the Zoom web portal (in Zoom Device Management), where the Room System is registered in - or is there other way?

A Zoom Rooms license must be purchased, or is there a temporary (trial) solution? (Our customer do not want to buy Rooms license until they are ensured that all features are working fine)

Thanks for your help.

Tibor

The Zoom

[tiborfarkas]

Dear Robert,

the fw upgrade did solve the problem, now the custom language also appears on the Zoom Room system.

Regards,

Tibor