Integrating Sellvia with Zoom for automated ecommerce support

[Colson53]

I’ve been looking into ways to automate customer support for my ecommerce store using Zoom and integrating it with Sellvia, my order fulfillment platform. The goal is to provide real-time, personalized assistance to customers by scheduling Zoom calls automatically based on their order status or any issues they may encounter.

Has anyone here worked on integrating Zoom’s API with third-party ecommerce systems, particularly for order management and support? I’m specifically interested in automating customer meeting scheduling, syncing order updates, and using Zoom’s API to streamline the support process.

[colegs]

@Colson53 - Were you looking to do the work yourself, or are you trying to find someone who has done this already who can provide the integration to you?

[meriment]

You would need to use Zoom's APIs to accomplish this. This involved making an API call to create a meeting at specified points in the order workflow such as when a particular order issue is encountered. You would want to then trigger emails to the customer and yourself when the Zoom call is scheduled with a calendar invite. If you are not a developer there is a Zoom app, Salepager, that can be used for scheduled calls and they do offer integration customization services for third party ecommerce platforms.