Import event message when scheduling

[lrussell731]

I am having trouble with scheduling meetings. I use the drop-down box to enter the date, time, and attendee, but when I go to the next page I get a message that asks if I want to Import Event. There is nowhere to go from there. My attendees are not getting the invite.

[lancetlc]

Hey @lrussell731,

Thank you for sharing your concern. The issue with scheduling meetings in Outlook and receiving the "Import Event" message with no option to send invites suggests a problem with the user interface or the meeting creation process.

1. You might doing an Incorrect Meeting Creation Process:

• Issue:

  The "Import Event" message likely appears when Outlook is trying to import a meeting from a file, not when creating a new one. You might be accidentally triggering this import function instead of creating a new event.
• Solution:

  Ensure you are correctly initiating a new meeting. In Outlook, this usually involves selecting "New Meeting" (or a similar option) from the calendar view and then adding attendees and details.
• Note:

  Ensure you're not trying to import a file or using an "Import" button instead of creating a new event. 

2. User Interface/Outlook Version Issues:

• Issue:

  Sometimes, outdated Outlook versions or interface glitches can lead to unexpected behavior. The "Import Event" message might be displayed improperly or the "Send" button might be hidden. 
• Solution:

  • Update Outlook: Ensure Outlook is updated to the latest version. Go to File > Office Account > Update Options > Update Now. 
  • Repair Outlook Installation: If updating doesn't help, try repairing the Outlook installation (Start menu > Settings > Apps > Installed apps > Locate Microsoft Office > Modify > Repair). 
  • Check for Updates: Ensure any relevant add-ins or extensions are also up to date, as they might interfere with the scheduling process. 

  We hope that this helps!