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Zoom AI Companion2023-07-27 08:58 AM
My video and camera are working fine. I've made sure my video is on. Other participants see me only as a black screen unless I turn my video off and then they will see only my name. This only happens when I am a participant. Everything works fine when I am a host. Please help!
2023-07-31 12:20 PM
Hi @BeeGeeinNH, thank you for your contribution to the Zoom Community!
Let's proceed with some troubleshooting steps that you may do to try to resolve this issue:
Internet connection
Video Acceleration in your Zoom application/software:
If the steps above fail, kindly try Uninstalling and Reinstalling the Zoom application/software:
UNINSTALLING:
REINSTALLING:
Let me know if this resolves the issues!
Carla,
Zoom Community Team