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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I am facing the black screen issue. What was that?

Aslam236
Newcomer
Newcomer

‎2024-02-21 07:47 AM - edited ‎2024-02-22 03:37 AM

I take a university lecture on my mobile phone, I am facing the black screen issue. What was that? If you want to check your mepco online bill then click on it.

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2 REPLIES 2

Humashankar
Community Champion | Customer
Community Champion | Customer

‎2024-02-21 11:20 AM

Hi, You mean to say you face camera issues / over all meeting is not active and giving you black screen ?

Trying to understand a bit better.

 

Meantime - can you try uninstall and reinstall your app - if in case from desktop you can try private browser to see if it works good

 

Hope this helps!!

Thank you very much and have a fantastic day!
Warm regards

Huma
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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-02-28 07:46 AM

Hi @Aslam236! Were you able to uninstall/reinstall the app as @Humashankar suggested? If the suggestion worked, please mark their reply as an accepted solution. 

 

If you have any more questions, feel free to reach out!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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