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I accidentally paid for yearly subscription instead of monthly.

gareth
Newcomer
Newcomer

‎2021-08-23 01:43 AM - last edited on ‎2022-03-15 10:29 AM by Community Moderator | Employee

Luckily, I have been able to switch it back from yearly to monthly.

 

But I'm wondering if I will receive my money back.

 

And if I don't get my money back I have no idea who to contact.

 

I never realized I would not be able to contact zoom staff - how useless.

 

I wish I'd known this from the beginning.

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-23 08:53 AM

Hi @gareth, could you please contact our Zoom billing support team? They can best help you with your account and the issue you're facing! Thanks 🙂

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Zoom Community Moderator
he/him/his

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PaulNg15
Newcomer
Newcomer

‎2022-11-05 09:00 PM

Hi @gareth wondering to know did you solve your problem ?  My situation same as you. Thank you for your reply

 

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