Why is my video on blur.

[alex390-orlando]

I updated to the latest version of zoom and it worked but  now my  video is  stuck on blur. Why?😞

[Bri]

Hi @alex390-orlando! I want to make sure I understand correctly. Is your background blurred or are you blurred as well? 

[JLitvin]

my face is blurred. I'm setting up a new computer

[JLitvin]

are you still there?

[alex390-orlando]

Actually both.

[JLitvin]

my face is blurred.