cancel
Showing results for 
Search instead for 
Did you mean: 

How to recover Cloud Recordings erased in the Recording panel due to a delay in the payment?

EmcShalom
Newcomer
Newcomer

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud recordings. Someone know how to recover it?

1 ACCEPTED SOLUTION

aileenfelix
Zoom Employee
Zoom Employee

Hi @EmcShalom - welcome to the Zoom Community. I would recommend that we create a tech support case via this link so our support team can further assist and check on those recordings. 

View solution in original post

2 REPLIES 2

aileenfelix
Zoom Employee
Zoom Employee

Hi @EmcShalom - welcome to the Zoom Community. I would recommend that we create a tech support case via this link so our support team can further assist and check on those recordings. 

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @EmcShalom! I wanted to let you know that I’ve marked @aileenfelix's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?