How to recover Cloud Recordings erased in the Recording panel due to a delay in the payment?

[EmcShalom]

This morning everything was working fine. Then, suddenly after a meeting I had, every single recording that I have there in the cloud, around 30 recordings needed for work were removed. I’ve paid immediately, however I’m not able to find these cloud recordings. Someone know how to recover it?

[aileenfelix · Accepted solution]

Hi @EmcShalom - welcome to the Zoom Community. I would recommend that we create a tech support case via this link so our support team can further assist and check on those recordings. 

[MGSR]

Hi @EmcShalom! I wanted to let you know that I’ve marked @aileenfelix's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.