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Help!

Kark
Explorer
Explorer

Hi!

I've never had an issue with logging onto zoom from my home desktop before today.  I tried logging in a few hours ago - and I can get into my (basic account) - but if I try to host a meeting, I keep receiving a message that I need to update to the latest version of zoom in order to use the app.

I can't figure out what to do from here.

Thank you!

Kim 

 

2 ACCEPTED SOLUTIONS

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hi,

Your other option is to completely uninstall Zoom and re install it from scratch.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

Kark
Explorer
Explorer

The un-install and re-install did the trick - thank you! 

View solution in original post

10 REPLIES 10

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello, 

Please follow the instructions from the support site to update the desktop client.

 

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

Kark
Explorer
Explorer

Thank you for the response.

I'm still receiving a notice that saying I must contact my IT Department to upgrade to the latest version of zoom in order to join a meeting. 

This is a free basic personal account - I have no IT department.  

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hi again,

 

Yes, you can ignore the part bout the IT department and just do it yourself following the steps in the link I shared.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

Lol.

I have ignored - and I'm trying - but so far unsuccessfully. 

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hi,

Your other option is to completely uninstall Zoom and re install it from scratch.

 

Regards

If my reply helped, don't forget to click the accept as solution button!

I have the same problem.  I have uninstalled and reinstalled my zoom in my devices and in my Mac.  It still gives me the basic plan.  Its been a week and I still get kicked out after 40 mins.  Please help!

Kark
Explorer
Explorer

The un-install and re-install did the trick - thank you! 

Frank_TB
Community Champion | Customer
Community Champion | Customer

Great!

If my reply helped, don't forget to click the accept as solution button!

Lorrainescott29
Newcomer
Newcomer

I can't get on my meeting because you have me in a wrong meeting 

Lorrainescott29
Newcomer
Newcomer

I need to get on