Help!

[Kark]

Hi!

I've never had an issue with logging onto zoom from my home desktop before today.  I tried logging in a few hours ago - and I can get into my (basic account) - but if I try to host a meeting, I keep receiving a message that I need to update to the latest version of zoom in order to use the app.

I can't figure out what to do from here.

Thank you!

Kim 

[Frank_TB · Accepted solution]

Hi,

Your other option is to completely uninstall Zoom and re install it from scratch.

Regards

If my reply helped, don't forget to click the accept as solution button!

[Frank_TB]

Hello, 

Please follow the instructions from the support site to update the desktop client.

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 

Regards

If my reply helped, don't forget to click the accept as solution button!

[Kark]

Thank you for the response.

I'm still receiving a notice that saying I must contact my IT Department to upgrade to the latest version of zoom in order to join a meeting. 

This is a free basic personal account - I have no IT department.  

[Frank_TB]

Hi again,

Yes, you can ignore the part bout the IT department and just do it yourself following the steps in the link I shared.

Regards

If my reply helped, don't forget to click the accept as solution button!

[Kark]

Lol.

I have ignored - and I'm trying - but so far unsuccessfully. 

[Frank_TB · Accepted solution]

Hi,

Your other option is to completely uninstall Zoom and re install it from scratch.

Regards

If my reply helped, don't forget to click the accept as solution button!

[shellina1]

I have the same problem.  I have uninstalled and reinstalled my zoom in my devices and in my Mac.  It still gives me the basic plan.  Its been a week and I still get kicked out after 40 mins.  Please help!

[Kark · Accepted solution]

The un-install and re-install did the trick - thank you! 

[Frank_TB]

Great!

If my reply helped, don't forget to click the accept as solution button!

[Lorrainescott29]

I can't get on my meeting because you have me in a wrong meeting 

[Lorrainescott29]

I need to get on