Help with virtual background and admin role

[QueenVictoria]

Please can someone help me? I am trying to add virtual backgrounds to zoom yet it is saying that the admin has not allowed this... I am the admin and the owner of my zoom account. I need to be able to use specific backgrounds for my call tomorrow but I cannot add any new ones.  I can't find an email for Zoom or someone to talk to to help me.

[ChrisO · Accepted solution]

If you are the admin then you need to look under Account Settings>>In Meeting (Advanced)>>Virtual Background and make sure the "Allow users to upload custom backgrounds" is checked.

[suzannesjs]

the box is ticked but i can't seem to get it on my background...so frustrating. Any ideas?

[SMN17]

Hello i have the same issue, and the option of allowing users to upload virtual backgrounds no longer exists.
I get that message, whereas i am the owner (Pro account)
Everything is up to date. Nothing changes when i log out and back in again.
The "Drag and Drop file here" is not responsive. The "Choose fIles" is greyed out.
I don't want to reset because I have photos previously uploaded for my virtual bakckgrounds and i don't want to loose them, and be unable to upload anything. Everything was working fine until recently.
Can you help?

Thank you!

[QueenVictoria]

Thank you so much, I did this yesterday and it didn't work but now it seems like it has, thank you for your help. 🙂 

[ChrisO]

If you make a change on the admin side, you normally have to log out of the App and back in before you will see the change take effect.

[ThivishanR]

try updating ur zoom

[ThivishanR]

log out from the zoom app and again login

[Tigermidge]

I did all of this --nothing worked!

[Frank_TB]

Hello,

Read this Zoom support article;

How to enable Virtual Background

https://support.zoom.us/hc/en-us/articles/210707503#h_2ef28080-fce9-4ac2-b567-dc958afab1b7 

You have to enable it as admin at the account level and then enable it  in your own account as a user.

Regards

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