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Help! my own and Interviewee names are not showing on the recording

Caryl
Newcomer
Newcomer

‎2021-11-12 09:34 AM

 Despite switching on DISPLAY NAMES in settings, when I download the recorded video they are NOT showing. What can I do to rectify this?

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4 REPLIES 4

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-12 11:54 AM

Hi @Caryl! Were you doing a cloud or local recording? 

 

https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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Caryl
Newcomer
Newcomer
In response to Bri

‎2021-11-12 12:01 PM

Hi @Bri Local recording to my mac desktop

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Caryl
Newcomer
Newcomer
In response to Caryl

‎2021-11-12 12:03 PM

But I am not on a paid account so cloud is not enabled - which according to your linked article means the names will not show after downloading, correct? 

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Bri
Community Moderator | Employee
Community Moderator | Employee
In response to Bri

‎2021-11-12 01:48 PM

@Caryl thanks for the quick response! That's correct. You can only display participants' names in cloud recordings. 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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