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Gray screen during screen share

LuckyLarry
Newcomer
Newcomer

‎2022-01-12 01:11 PM

I've used Zoom a lot to teach college chemistry and didn't have this problem before, but today when I did share screen my students only saw a gray screen with my image in the corner, or a black screen only, no matter what window I tried to share with them.  None of my changing of share screen menu settings (TCP, acceleration, screen capture) made any difference.  Restarting the computer (Windows 10) didn't fix anything.  All I had done differently was I reloaded Zoom Client to make sure I had the latest version.

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GreggG_aka_4G
Community Champion | Employee
Community Champion | Employee

‎2022-01-12 01:27 PM

Hello LuckyLarry, if you're using a MAC by chance, here is a support article that may address your current situation. https://support.zoom.us/hc/en-us/articles/202082128-Black-screen-during-screen-shari

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

Gregg Glowinski
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