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Getting logged out even though I have a paid account

Aloha808
Newcomer
Newcomer

Can anyone help?

I keep getting logged out of my meetings as if I had a basic account, however I have a paid license account, so I don't understand why this is happening.

4 REPLIES 4

LK_EXN
Zoom Partner
Zoom Partner

If by "getting logged out" you mean that your meetings end after 40 minutes, then you probably have basic license.

It's not enough to have paid account, you also need to assign those licenses to users.
Zoom support site is your best friend here 😉
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911 

No I have a pro license

 

Aloha808
Newcomer
Newcomer

not letting me assign any users, says I have zero licenses, which is not true, as I have a paid in full subscription to workplace pro license as the owner.

LK_EXN
Zoom Partner
Zoom Partner

First - you can check how many Pro licenses you have in Account management > Billing

 

Then if you go to User management > Users, there should be something like blue link visible and if you click it, then there will popup a window with your available/used licenses.

LK_EXN_0-1724416253898.png


If used are 0, then this means you haven't assigned any license to users. If that's the case, then follow the article from previous post.
Otherwise - you should probably open a ticket and contact Zoom support:
Submit a request – Zoom Support