Gallery view

[tina9]

Zoom updated and ever since the video of myself is long and thin and the thumbnails of participants are only visible in the top left hand corner of their boxes, also long and thin

[Jugreen]

Same. Looks like many people have the same issue. 

[CarlaA]

Hi @tina9 @Jugreen, 

Can you confirm if this is only happening via the Zoom app or also via web?

Thank you! 

[tina9]

I have only used the app

i will try and let you know

did you say zoom is looking into this. Thank you so much

tina

[tina9]

It is the same on the app and the webb, I have upgraded to latest version 6. No better

[Jugreen]

I can't confirm whether it was happening in the web browser. I was only using the PC application. I have uninstalled the update and installed an older version and this solved the problem for now.

[CarlaA]

Thank you for the update. Our engineering is looking into this issue. I will get back to you as soon as I know more!

[tina9]

Hi Carla A

Any progress on this issue

I really need it resolved so that I can work

Thank you

Tina

[jefersoncsouza]

@CarlaA @tina9 same problem here.

Urgent please.

[CarlaA]

Hi @jefersoncsouza @tina9 unfortunately no updates yet. But I promise to keep you posted as soon as I have updates! 

[tina9]

Thank you so much

[jefersoncsouza]

Ok. Thanks!