Failed camera when using virtual backgrounds

[LyndonGumbs]

Is anyone experiencing an error message when using the pre set virtual backgrounds on video Zoom? 

When i log on and turn on my camera without a virtual background all is well. However when i choose any virtual background i get an error message and then the video freezes. 

Can anyone help?

[Bri]

Hi @LyndonGumbs, and welcome to the community! Can you recall what the error message said? 

[LyndonGumbs]

  Hi it said "Zoom quit unexpectedly"
Generate a crash report to resolve this problem

i attached a snapshot