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(FIXED) Virtual background upload stopped working

charleszoomuser
Newcomer
Newcomer

‎2023-06-22 02:03 PM - edited ‎2023-06-22 04:12 PM

OS: MacOS Version 12.6.2 (21G320)

Zoom app version: 5.15.0 (19644)

 

Zoom virtual background upload previously worked for me.

 

Today I tried to upload a new background but the Zoom app hangs after clicking the "+" button on the Virtual Backgrounds tab of the Background & Effects section of Settings.

 

Things I've tried: uninstalling and reinstalling app.

 

Does not work.

 

Is this a known bug? Please help!

 

Well this is embarrassing. I restarted my laptop and this issue has been resolved. Tech Support 101.

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