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Error code 13214

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KDREAM
Newcomer
Newcomer

‎2023-09-11 12:50 AM - last edited on ‎2023-09-12 07:35 AM by Community Moderator | Employee

Hi. Recently, I've been having a meeting with people living in China on a personal account, not a business account, but they said they can't get into Zoom. Error code 13214 is displayed. Does anyone know why?

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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-11 08:46 AM

Hi @KDREAM and welcome to the Zoom Community! For more information about this error and how to resolve, please see Chinese users unable to enter meetings 


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-11 08:46 AM

Hi @KDREAM and welcome to the Zoom Community! For more information about this error and how to resolve, please see Chinese users unable to enter meetings 


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
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