Empty Folder Saves to Mac after Zoom Call

Forum|Forum|3 years ago
May 18, 2022
2 replies
11 views

After a zoom call, an empty time-stamped folder saves to my MacBook. Wondering how to stop this?

Thanks

crchan123

Employee

Hi @tashad2002! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

tashad2002Author

Newcomer

Hi there, I did not receive a solution yet.

A

apstein

Newcomer

Hi @EmilyB , welcome to the Zoom Community! We are happy to have you're here and to see you contributing to the community. in the past, when I have seen this occur, an uninstall/reinstall of the Zoom application solves the issue. I'm sorry that did not work for your case. What is the name of the folder that is being created? Can you confirm that you are using the latest updated version of Zoom?

Keep me posted!

Carla,
Zoom Community Team

Hi

I have the same problem of empty folder piling up on my computer with nothing in it. I preferred to only have chats or recordings saved on my PC, not a folder for every meeting. Can you please provide a solution to turn this off and go back to the way it was.

K

km58

Newcomer

To all who've posted - I had the same problem, here's what tech support advised:

Upon further investigation the cause of this was the Meeting chat - Auto-save feature was enabled. Can you please try to disable the Meeting chat - Auto-save feature? Kindly click the link: https://us06web.zoom.us/profile/setting, under meeting basic. You can refer to the attached screenshot for reference.
For more information, kindly click the link: Enabling meeting and webinar auto-saving chats

L

luminaras

Newcomer

Thanks for this. I can disable that feature, but then when I really want to save a chat, have to remember to save it. Kind of a pain in the butt, as my zoom didn't do this before. I will try it, though. If it doesn't work, I'll post back here.