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Drop down video stick on an old camera choice

ZsaZsa64
Newcomer
Newcomer

My camera is black. The drop down only has one choice and it is select but it has selected an old program that I tried to install called EpocCam which never worked. How do I go back to using the camera on my Mac Laptop?  When I go to Finder, applications, it is not there, which is why I thought I uninstalled it.  I don’t know where else to check. Please help. Thanks. 

3 REPLIES 3

dashia
Newcomer
Newcomer

hhey

ChrisO
Specialist
Specialist

By the sounds of it, you need to grant Zoom access to your camera. Here are some instructions on how to do so. https://support.zoom.us/hc/en-us/articles/360016688031-Using-the-Zoom-client-and-Zoom-Rooms-with-mac...


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

ZsaZsa64
Newcomer
Newcomer

Well my computer did an update and the problem was gone.