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Downgrade from Pro to Basic Plan

seawolf9844
Newcomer
Newcomer

‎2023-02-06 08:56 AM

I have a Pro account and am wanting to downgrade my account from Pro to Basic.

I initially set up my Zoom account for my non-profit Heartland Renewable Energy Society (HRES).  The HRES board has determined to create a Zoom Account directly rather than use my account, and has now done so.  I needed to wait until our board meeting on February 3 for a final Zoom account strategy. This was after my annual billing date for my personal Zoom account of 1/23/2022. 

So, I need to downgrade my personal account from Pro to Basic.  I would like to pay the monthly Pro fee for one month and then go to a Basic plan following that.  However, I am locked out of making any changes to my personal account while an accounts payable balance exists.  Please let me know how to proceed.

2 REPLIES 2

coachjanhart
Newcomer
Newcomer

‎2023-05-04 08:28 AM

How do I change my account from PRO to BASIC

 

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-05-04 08:56 AM

Hello,

Although this community forum is a useful resource it is not an official method to resolve billing issues.

Submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new

Regards