cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Do Usage Reports Change following a Webinar?

JayinEdmonton
Newcomer
Newcomer

‎2024-06-01 08:35 AM

On May 8, I ran a webinar with just over 1,000 attendees. The Usage Report is important, because tracked attendance is a criteria for issuing a certificate of attendance. 

Immediately following the session's conclusion, I downloaded the Usage Report and it showed a user with less than 1 minute of attendance. I still have the version of that Usage Report and have not modified it. 

That user subsequently complained that he did not receive his attendance report. 

Today, I pulled the Usage Report for the same meeting, and it shows the user with 230 minutes of attendance for that same meeting. 

On both Usage Reports, the Start Time is identical. However, the End Time is substantially different. 

Has anybody run into this problem? Did I pull the Usage Report for that meeting too early? Did I need to wait for the Usage Report to fully update? 

Topics:
0 Likes
1 REPLY 1

lynn895
Contributor I
Contributor I

‎2024-06-02 01:41 PM

Usage updates after a webinar to reflect what transpired in the webinar i.e. who attended. There is a marketplace app, Salepager, for managing your Zoom webinar reporting needs.

0 Likes