Disable Password Requirement?

Forum|Forum|3 years ago
February 21, 2023
1 reply
115 views

I am a single user account and the owner of that account.

I have waiting rooms enabled.

But for some reason the password requirement is still checked "YES" and there is an unclickable locked icon next to that toggle.

I do not want a password requirement, please stop forcing me to have one.

K

KAC

Newcomer

Wondering if this is a new requirement as I'm having the same issue. I just had to switch my old Pro account to a new Pro account due to some fraud. My old Pro account allowed me to use just my personal meeting id if I had waiting room enabled. I wonder if the rules changed with new accounts because now I have the same problem as you.

Ray_Harwood

Community Super Champion | Customer

@datadietz and @KAC,

Your "new account" might have the Passcode Requirement enabled at the Account level. Look in this menu... Admin -> Account Management -> Account Settings, look for Meeting Passcode and PMI Passcode fields:

It's actually OK if these are enabled (blue switch with white dot to the right), but if it's LOCKED ON, then users can't change the setting. UNlock the settings, and go back to your user account and you should be able to turn off that requirement.

Ray_Harwood

Community Super Champion | Customer

Thanks @Ray_Harwood I appreciate your help.

But my settings page looks like this -

and it says "Locked by Admin". I think this is because these are the user-level settings, controlled by an admin policy. I believe the place to modify this policy is in Admin->Account Management->Account Settings, but even here, the lock icons are a lighter blue shade and cannot be changed (even though I have owner privileges)