Disabled "require attendees authenticate to join", Zoom still asks them to log in to join webinar

[Sam1987]

Hello!

As described in the title, I'm having some issues around authentication. I am running a series of 4 webinars and, despite disabling the requirement that users log in to a zoom account to join the webinar, Zoom still requires it anyway. 

I have tested this by attempting to join as an attendee using my personal account. When doing so, I get asked to log in to my Zoom account and then I am taken to the webinar sign up page and have to sign up again. When I do this, I get an email saying that my registration has been updated. I have received several complaints from customers who have encountered this issue and refused to sign up for a Zoom account so weren't able to attend, and some have said that even after logging in they couldn't join anyway.

Note that the webinar in question is a repeating webinar, with 4 instances taking place on a specific day of the week over the course of 4 weeks—although I don't see how this could be causing such an issue.

I have run dozens of webinars in the past and have never encountered this issue before.

[colegs]

@Sam1987 - If you are requiring registration for your webinars, you would have to sign into Zoom, otherwise they have no way to validate that you are actually registered for the webinar.

[Sam1987]

Not sure that's true. When someone signs up for a webinar their email address acts as the identifier, whether they have a Zoom account or not. They are then sent a unique link to access the webinar. In theory Zoom is able to track and identify who attended a session based on the link they used. In the past that's how it behaved at least, but it's not working for my current series of webinars.

[SuryaSanthi]

@colegs  - Isn't there a 'bypass authentication' option? Will that not help to track who joined the webinar? 

[colegs]

@SuryaSanthi - You can chose to force all users to authenticate (or all panalists), but if you require authentication, it is required for everyone.