'Locked by Admin' setting for passwords

[jbaldwin33]

First, I tried searching these forums and google and youtube before posting. Every answer I found was similar but didn't answer my question.

All I'm wanting to do is remove the password requirement to join my PMI meeting. It says locked by admin, I'm the only person who has access to and uses my account. I see that my current role is 'owner', how this doesn't also give me admin authority I'll never understand. I read some posts in this community that say go to Account Management and under there is Account Settings, but I don't have the Settings option there.

This is probably a fairly easy fix, appreciate the person(s) who have it.

[ExpertswhoJohn]

hi @jbaldwin33 

Even if you are the only account holder, you need to use the acount managment account settings to update, see the screen shot

all the best

John

https://www.youtube.com/@boomwithlordzoom

[jbaldwin33]

Thank you for the help. I now have the Account Settings option, I did not before and have a screenshot of that. But even after navigating there and selecting Meetings where the password toggles are I still cannot change then. They're light blue with the lock symbol beside them. If I could figure out how to post a screenshot here I would but it keeps telling me I don't have permission to do so for some reason. Thanks again. 

[jbaldwin33]

Thank you for the reply. I have Account Settings, then I go to Meetings where the password options are. But my toggle are light blue with the lock symbol next to them. I can't just turn them on/off. I'm not sure why I can't attach a screenshot here but that's what I'm seeing. Thanks again

[kpender]

I am also having this issue. were you able to solve it?

[MGSR]

Hello @jbaldwin33! You may check out @Ray_Harwood's answer in this thread for a more detailed explanation. Please note some account management settings are limited to basic users. 

[jbaldwin33]

I've tried replying twice to your post but neither is showing. 

[ExpertswhoJohn]

If you are locked by an admin, then you have to ask the main account admin.
They have access in the main account settings

all the best

John