Desperate for some help - screen flashing/strobing on calls

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2023-01-23 05:20 PM
I desperately need help -- my Zoom calls a flashing / strobing (not just flickering). I have fiddled with the 50 or 60 hz and it's made no difference whatsoever. I've also replaced my webcam and still no difference. I have important meetins all week so this is a disaster. Hoping for a quick response. Thanks in advance - Ness

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2023-03-02 03:33 AM
shocked that you haven't had a reply yet
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2023-03-02 06:58 AM - edited 2023-03-02 06:58 AM
Hi @NessJones welcome to the community! Can you please share the version of Zoom you are currently running? If you're not running 5.13.10 (16307 Release notes), as I am on that version today with no issues thus far on MacOS, I would suggest updating!
Secondly, can you please share any advanced video settings from the Zoom Client Settings > Video > Advanced that may be enabled?
Zoom Community Moderator
he/him/his
Have you heard about Zoom AI Companion? ➡️ Check it out!
